退换说明

1.   化妆品:您在收到商品后15天内无条件退货[不包括打开包装,使用过的商品]。退回商品产生的运费由客人支付。

2.   食品,保健品:质量问题,包装破损可以免费退换。[不包括包装开启和使用过的产品]。

其他情况不能退换。

3.   所有商品如果发生破损,错发,漏发,过期情况,请在收到包裹后15天内向我们提出申请,办理退货退款换货,逾期不予受理。需要您提供问题商品和订单清晰的照片到我们的客服信箱:-----------

4.   退货运费:无理由退货产生的运费由客人负担,因质量问题,包装破损,错发商品产生的运费由nekobuy.com负担。

 

 

Exchange and return instructions:

1. Cosmetics is returnable within 15days for any reasons after you received the package. Not included opened and used items. Customer will need to pay the return shipping fee.

2. Food and health food is only returnable due to quality or package problems. Not included opened and used items.

3. Please contact us within 15 days for exchanges or returns if package was broken during shipping, or you received an error item, missing item, or expired items. Photos of the order and above described situations will be required to send to our customer service emails.

4. Customer shall pay the package return shipping fees without a reasonable return. While Nekobuy.com will pay the return shipping fees for product quality problem, broken package, or there is a wrong item in your package.